How returns change your forecast

Some sold items come back and go straight back on the shelf. If Skuvelo ignored those, it would suggest buying the same unit twice. So for an item with a steady return history, planning works from demand net of returns, and says so on the buy plan, for example "net of 8.2% returns".

What is taken off

Only returns that went back into sellable stock count. That's a refund your sales channel restocked, or a return you recorded as "back to stock" or "open box". Items that came back damaged, were written off or went back to the supplier are not taken off. That unit really was used up, so it stays in demand.

The percentage is items restocked ÷ items sold over the last 90 days. Your forecast demand is multiplied by what's left. At 8.2%, planning uses 91.8% of forecast demand, and the reorder point, safety stock and how much the buy plan puts on the next order all follow from that.

When it applies

• The item needs at least 30 units sold in the last 90 days. Below that the plan is not adjusted, because a few returns on a few sales don't make a rate.
• The adjustment never takes off more than half of demand.
• If your channel and your own return records both logged the same returned items, Skuvelo counts them once.

High return rate

An item returned more than 10% of the time (by default) shows High return rate on its buy-plan row and on draft purchase orders, with the most common reason. The flag links to the Returns report on Reports, where you can see the rate, reasons and what returns cost you.