Alerts and notifications

Skuvelo watches your plan, your purchase orders and your connections, and tells you when something needs you. Every alert appears under the bell at the top of the workspace — on a phone too — and can also arrive by email.

What you are told about

• Item is short before a new order can arrive. When a sale or a change to the plan means an item's projected stock falls below its safety buffer sooner than a new order could arrive, you get the SKU, the date to order by, the order quantity, the cash that order needs and, when there is one, the projected stockout date. A covered item does not alert; an order-by date more than three days away appears in Plan → Replenishment until it enters the alert window. The figures are the ones Plan → Replenishment shows for that item, and the alert links straight to it.
• Purchase order needs your approval. Only the people your approval policy allows to approve that order are told, with the reason it needs approval. Whoever submitted it is not.
• Connection degraded or down, and connection stopped syncing — which connection, its state, since when, and a link to Integrations.
• Item flagged for review — a connection or data problem that someone has to look at in Flagged items & approvals.
• Supplier answered a purchase order — confirmed it, proposed changed dates or quantities, declined it, or sent tracking — and supplier answered your change request, accepted or turned down. If you typed the supplier's answer in yourself, you are not told about it.
• Order-by date is close. An item's order-by date is within three days, or has passed while the item is still not ordered.
• Projected stockout. The plan projects an item runs out within two weeks. An item gets one of these planning alerts, not several: the reorder alert if it is due, otherwise the order-by alert, otherwise the stockout alert.
• Inbound order is late. A sent order is past its promised date (or the requested or expected date when the supplier gave none) and still has units to receive.
• Sales data stopped from a channel. A resumed channel could not recover missing orders. The alert opens the gap on the phone, where you can reconnect, keep the held forecast, or enter what sold.

The five supplier and order alerts go to owners, admins, planners and purchasing — the people who can place or change an order — and each opens the order or the item it is about. The sales-data gap alert goes to owners, admins and planners and opens the gap.

Each alert is sent once. Most condition alerts can speak again if the problem clears and comes back; a sales-data gap is sent only once for its recorded gap. Existing conditions are usually recorded without an announcement when an alert first starts for your workspace. An item already short is listed in Plan → Replenishment, a connection already degraded in Integrations, and a PO already waiting in Flagged items & approvals. An open sales-data gap is announced when that signal first starts, so the missing orders can be reviewed. When several items go short at once you get one email listing them all.

Read and clear alerts

Open the bell to see recent alerts, with unread ones marked. Choosing an alert marks it read and opens the record it is about. Mark all read clears the count. Notifications lists everything.

Choose who is told (owners and admins)

Open Settings → Notifications. Under Workspace alerts each alert can be turned off, sent to different roles, or kept out of email. Alerts with a limit — how many hours a connection may go without syncing — let you set it. Every alert is on by default.

Choose how you are told (everyone)

Under Your delivery on the same page, choose for each alert whether email arrives immediately, in a daily digest at the time you pick, or not at all. Quiet hours hold email until the window ends; nothing is dropped, and the alert still appears under the bell straight away. A phone or browser notification due inside quiet hours is not sent at all, so nothing buzzes overnight. Times are in your workspace's time zone.