Guide
Let customers request returns with a link
Copy a return link from a shipped order and send it to your customer. They choose the items and a reason, and the request waits for you to authorize it.
A return link lets your customer ask for a return without emailing you back and forth. Each link belongs to one order.
Send a link
Open a shipped order on Orders and click Copy return link in the "Raise a return" section. Paste the link into your reply to the customer, or into your sales channel's order message. Owners, admins and planners can copy links.
The link stays valid for 60 days after the order ships.
What your customer sees
The page shows your store's name and the items that shipped on that order. The customer picks how many of each item they're returning and a reason from a short list, then sends the request. Nothing else is asked: no name, email, address or comment box. Skuvelo doesn't collect your customers' personal details.
If they open the link again, it shows where their request stands: requested, authorized, declined or received. Asking again for the same items shows "Already requested" and creates nothing new.
Authorize or decline
Requests appear on Returns & RTV labelled "From return link · review". Open one to Authorize return or Decline it. Authorizing starts the normal return flow, and the customer sees "Authorized" next time they open the link. No stock moves until you record the items as received.
Good to know
- A link that has been edited, cut short or expired shows a page saying it isn't valid, and it creates nothing.
- The link never includes the customer's details, so it's safe to paste anywhere you'd paste an order number.
Try the plan on your own stock.
Start a trial with your own sales and stock, or look around the live demo first.